We’re committed to providing first-class customer support
Our expert team is on hand to help make sure you get the most from your Civica products or services. You can access a host of valuable resources and information as follows.
Service Desk
- Technical support
- Online call logging
- Knowledge base and self-help facility
- Authority Suite
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Get support for the Authority suite of products for State & Local Government, Public Safety, Justice & Courts including:
- Authority ERP products
- Authority Safety products
- Authority Justice products
Contact Authority Support
- User Discussion Forum
- Log a support request for software or hardware
- Log a support request for billing or contracts
- Phone National : (800) 686 9313
- Phone Local : (937) 836 4499
- Email : support@civicaus.com
Hours of operation
Civica support is available between 8:00am - 5:00pm Eastern Standard Time from Monday to Friday, excluding scheduled holidays listed below.
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Day After Thanksgiving
- Christmas Eve
- Christmas Day
Where a holiday occurs on a Saturday, Civica support is closed on the preceding Friday, and when a holiday occurs on a Sunday, Civica support is closed on the following Monday.
Some Public Safety customers have individual support arrangements which differ to these standard operating hours.
Please contact your government or school district organisation directly for help or questions about Civica products or services. If necessary, they will reach out to us for client support.
Civica is a global GovTech champion with 22 years of solid year-on-year growth. Over 5,000 public bodies globally use our software to help provide critical services to over 100 million citizens. From local government to central government, to education, to health and care.
Blackstone to acquire Civica, heralding new chapter in company's journey to become a Global GovTech Champion
Blackstone, the world's largest alternative asset manager, has entered into a definitive agreement to acquire Civica from current Civica owner, Partners Group AG.
Find out more
